Automate yourReviewsat scale.
Connect all your Google Business locations, generate AI reply drafts, surface actionable insights, and run automation workflows — in one place.
Amazing service, will definitely return!
Waited too long. Staff not attentive.
Good experience overall, minor issues with…
Platform capabilities
Everything your GMB needs
One platform to manage reviews, analytics, automation, and campaigns across every location.
AI Review Replies
Automatically generate and post personalised replies to every Google review — at any scale, in your brand voice.
"Terrible experience, waited 45 mins…"
Deep Analytics
Rating trends, sentiment breakdowns, keyword insights, and health scores for every location.
Automation Workflows
Build visual no-code workflows: trigger on new reviews, filter by rating, generate AI drafts, auto-post or notify your team.
Multi-location
Connect all your Google Business profiles in one workspace. Manage 1 or 100+ locations from a single dashboard.
Review Campaigns
Send SMS, email, or WhatsApp review request campaigns to your customers and boost your review velocity.
Health Score
A 0–100 composite score per location — built from rating, response rate, review velocity, and recency.
Competitor Intelligence
Discover nearby competitors via Google Places. Track their ratings, review counts, and compare side-by-side.
Smart Alerts & Notifications
Get instant alerts when a 1-star review drops, a location's health score dips, or a reply is waiting for approval. Route notifications to Slack, email, or in-app.
Secure by default
JWT auth, per-merchant data isolation, and OAuth-scoped Google tokens. Your data stays yours.
How it works
From connect to automated
in minutes
Connect your Google Business
OAuth in one click. Retilo syncs all your locations, existing reviews, and historical data immediately after connecting.
- Multi-account Google support
- Instant location + review sync
- Historical analytics import
Build your automation workflows
Drag and drop GMB nodes onto a visual canvas. Set triggers, filters, AI reply rules, and notification steps — no code required.
- Visual node-based editor
- GMB-specific trigger nodes
- AI reply + auto-post support
Monitor and act on insights
Real-time analytics across every location. Health scores, sentiment analysis, keyword trends, and competitor comparisons — all in one place.
- Health score 0-100 per location
- Sentiment + topic analysis
- Competitor benchmarking
Workflow templates
Start with a template,
customise to fit
Auto-reply negative reviews
Trigger on 1–2 star reviews, generate empathetic AI reply, notify manager for approval before posting.
Post-purchase review request
Send a personalised review request SMS/email 24h after purchase. Filter out recent reviewers automatically.
Weekly analytics digest
Every Monday, pull analytics for all locations and post a formatted report to Slack or email.
Competitor rating alert
Monitor competitor ratings. Get notified when a competitor's rating changes by 0.1+ or they get a review spike.
Bulk reply positive reviews
Auto-reply to all 5-star reviews with rotating AI-generated thank you messages. No duplicates.
Health score drop alert
Trigger when a location's health score drops below a threshold. Auto-assign recovery tasks to the team.
New location onboarding
When a new GMB location is connected, auto-sync reviews, run initial analytics, and create default workflows.
VIP customer escalation
Detect reviews from repeat customers or high LTV accounts. Route to senior manager for personalised response.
Ready to automate
your reputation?
Join hundreds of multi-location businesses that use Retilo to automate Google Business replies, surface insights, and grow their online reputation on autopilot.
500+ locations managed on Retilo